Last Updated: October 6, 2025
At arbortreeremovalphoenix.com, "arbortreeremovalphoenix.com" "we," and "us" take your privacy seriously.
This policy outlines the information we collect, how we use it, who may receive it, and the choices available to you. By visiting arbortreeremovalphoenix.com or any page that references this policy, you agree to the terms described here.
Scope
This policy covers information collected:
- On our Website
- Through emails, texts, and other electronic exchanges with us
- Via our ads and apps on third-party sites when they link to this policy
It does not cover information gathered offline or on websites we do not operate or control.
Information We Collect
We collect information in three main ways:
1. Information You Provide
Examples include:
- Name
- Address
- Phone number
- Details about your service request (location, scope, timing, pricing expectations, notes)
- Any other information you choose to send us
2. Information Collected Automatically
Examples include:
- Pages viewed, links clicked, time on site, referring and exit pages
- IP address, device IDs, approximate location, browser, operating system, screen size, language, and time zone
- Search terms entered on our site
- Cookies, pixels, web beacons, and similar tools
3. Information from Third Parties
Examples include:
- Updated contact details
- Purchase or interaction history
- Service request verification and fraud screening
- Advertising and analytics data, including email engagement
Your information may be processed in the United States and in other countries.
Cookies and Similar Technologies
We use cookies, pixels, and web beacons to:
- Recognize you on return visits
- Measure how the Website performs
- Tailor content to your interests
- Support advertising efforts
Most browsers let you block or remove cookies. Some features may not function properly without them.
Third parties may also place cookies, and we do not control those cookies.
Interest-Based Advertising
We may partner with others to deliver ads that are tailored to your interests.
Those partners may use identifiers such as IP addresses, cookie IDs, or hashed emails to recognize your device.
To learn more or opt out, visit:
How We Use Your Information
We use information to:
- Deliver and improve our services and Website
- Handle and complete your service requests
- Connect you with service providers that fit your request
- Communicate with you about requests, updates, and support
- Personalize your experience and our marketing
- Support analytics, research, and product development
- Identify, prevent, and respond to fraud, abuse, and security concerns
- Enforce our Terms of Use and meet legal obligations
How We Share Information
We share information in the following ways:
Service Providers and Provider Networks
If you ask for a quote or service, we share the details needed with third-party service providers and provider networks so they can respond to your request.
Corporate Family and Affiliates
We may share information with our parent companies, subsidiaries, and affiliates.
Vendors
We share information with vendors that help us run the Website and our business, including providers of analytics, security, payments, support, and marketing.
They may use personal information only to perform services for us.
Advertisers and Marketing Partners
We may share automatically collected data for measurement, attribution, and ad targeting.
Information you provide, such as your email address, may also be shared with marketing partners that referred you.
Aggregated or De-Identified Data
We may share information that no longer identifies you.
Legal and Safety
We may disclose information when needed to comply with law, protect rights and safety, or investigate fraud and abuse.
Business Transfers
We may share information as part of a merger, sale, financing, bankruptcy, or acquisition.
Any third party that receives your information may follow its own privacy policy.
Your Choices
- Do not provide information: You may browse public pages without submitting personal data, but we cannot process service requests without it.
- Marketing emails: Use the unsubscribe link in our emails to opt out. This will not stop messages from providers we shared your request with.
- Cookies: You can manage cookies through browser settings or the opt-out links above.
Access and Control
You may request to:
- See the data we hold about you
- Correct inaccurate information
- Delete data, subject to legal or operational requirements
- Share concerns about how we use your data
Use the contact options listed in the How to Contact Us section.
Data Retention
We keep personal information only as long as needed for the purposes described in this policy, taking into account:
- Type and sensitivity of the data
- Risk of harm
- Processing purposes
- Legal requirements
- Whether the same purpose can be achieved another way
Security
We use administrative, technical, and physical safeguards to help protect personal information.
Sensitive submissions are sent over SSL. Even so, no method of transmission or storage is completely secure.
Children's Privacy
The Website is not designed for children under 18.
We do not knowingly collect information from children under 13.
If you are under 13, do not submit a service request.
If you are under 18, use the Website only with appropriate consent or legal authority.
California Privacy Rights
If you live in California, you have the rights below, subject to applicable exceptions:
Right to Know
You may request details about:
- Categories of personal information collected
- Sources of that information
- Business or commercial purposes
- Categories of third parties with whom we shared it
- Specific pieces of personal information we maintain about you
Right to Delete
You may ask us to delete personal data collected from you, subject to exceptions.
Right to Correct
You may request correction of inaccurate personal data.
Right to Opt Out of Sale or Sharing
We do not sell personal data for money.
We may share information for targeted advertising, which may be considered "sale" or "sharing" under California law.
To opt out, contact us and write "Do Not Sell or Share My Personal Information."
Right to Non-Discrimination
We will not treat you differently for exercising your privacy rights.
Verification
We verify requests before taking action. Requests that cannot be verified, or that are excessive, may be denied.
How to Submit a Request
Use the contact methods below and include "California Privacy Request" in your message.
If you use an authorized agent, we may ask for proof of authorization.
Shine the Light
California residents may request a list of third parties that received personal information for marketing during the prior calendar year.
Send a written request and include "California Shine the Light" in your message.
Visitors Outside the United States
The Website is intended for U.S. residents.
If you visit from outside the U.S., your information may be transferred to and processed in the United States, where privacy laws may differ.
Changes to This Policy
We may revise this policy from time to time.
When changes are made, the "Last Updated" date will be updated.
If you keep using the Website after changes are posted, that means you accept them.
How to Contact Us
Arbor Tree Care
Attn: Privacy Policy
4023 Kennett Pike #50129
Wilmington, DE 19807
To send California requests or opt out of sale/sharing, mail us and include:
"California Privacy Request" or "Do Not Sell or Share."
